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Find instant answers for booking home care, caregiver onboarding, Stripe payments, and safety standards.

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For life-threatening medical emergencies, please call 911 immediately. For urgent same-day caregiver dispatch or shift delays, call our coordinator hotline.

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Select a category below to filter relevant articles and step-by-step guides.

Featured Walkthroughs

Step-by-Step Care Guides

Clear, chronological steps to help you navigate the DomicCare platform with confidence.

Quick Start 3 min read

How to Book Your First Caregiver in 3 Easy Steps

  1. 1Submit your care requirements (location, hours, personalized care needs) on the Book Care page.
  2. 2Review verified caregiver matches with verified background checks, client reviews, and hourly rates.
  3. 3Confirm the booking with secure Stripe pre-authorization. Your caregiver confirms and arrives on schedule.
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For Caregivers 2 min read

How Caregiver Direct Payouts Work via Stripe

  1. 1Complete your care shift and log service notes in your Caregiver Portal.
  2. 2The client approves the timesheet or it automatically confirms after 24 hours of completion.
  3. 3Payouts are transferred straight into your connected bank account via Stripe Connect within 48 business hours.
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Urgent Care 2 min read

What to Do If a Caregiver is Running Late or Sick

  1. 1Check in-app live chat or call your caregiver directly from your dashboard.
  2. 2If the caregiver cannot attend, our automated backup dispatch system immediately locates qualified substitutes.
  3. 3Call our 24/7 care coordinator hotline at 089 2760944 for immediate priority replacement assignment.
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Insurance & Billing 4 min read

How to Submit Invoices for Long-Term Care Insurance

  1. 1Download your itemized monthly billing statement and care logs from your Client Portal.
  2. 2Verify that caregiver license/certification numbers and daily activities are detailed on the statement.
  3. 3Forward the official PDF claim packet directly to your Long-Term Care insurance carrier for prompt reimbursement.
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Knowledge Base & FAQs

All help articles and standard platform policies

When you submit a care request on DomicCare, our matching algorithm filters our network of verified professionals based on your specific care plan requirements (such as Alzheimer’s & dementia support, mobility assistance, medication reminders, or post-operative nursing).

You have complete transparency: you can view each caregiver’s detailed biography, verified certifications, background screening status, client reviews, and hourly rates before confirming.

If you prefer a phone consultation first, our care coordinators are happy to assist you in selecting the best caregiver match.

Helpful Recommendation
  • •You can schedule a complimentary 15-minute introductory video call with a caregiver before confirming their first shift.
  • •You can request a replacement caregiver at any time without extra fees if the personality fit is not optimal.
Start Care Matching
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